Managed Services

Given today’s business pace, off-line IT infrastructure causes lost productivity, time, and money, and impairs your competitive advantage. But how do you balance cost versus risk in getting the right mix of in- house versus third-party maintenance, support and monitoring services for IT? DO Not Worry any more!!! Our company provides following services to overcome any given obstacles.

MANAGED ANTIVIRUS SERVICES

Stop wasting your valuable and scarce IT resource time and energy on the selection, testing, planning, deployment, updating and trying to evaluate reports of your Anti-virus software. SLITPRO’s Managed Anti-Virus service provides the skilled IT resources, domain expertise, centralized monitoring and management facilities, and proactive approach to ensuring the protection of your desktops and laptops against the ever present threat of viruses, spam and malware attacks.

Managed Server/ Storage Virtualization

SLITPRO’s Managed Virtualization services are created to help you quickly architect, deploy and maintain an optimized virtual infrastructure. Maintaining a complex virtual infrastructure could be a complex and daunting task for your existing employees. We can become your entire IT department or supplement / support your current IT department enabling a better quality and greater business benefits to the organization. Your fixed monthly fee covers everything you will need to guarantee the smooth op- eration of your technology infrastructure.

MANAGED MONITORING SERVICES

Businesses depend on properly functioning equipment to avoid costly downtime and ensure always on communications. SLITPRO understands this requirement and provides comprehensive maintenance and repair services including:

  • Testing/commissioning
  • Diagnosis of the cause of malfunctions
  • Removal and replacement of the malfunctioning pieces
  • Repair, fabrication, or replacement of associated indoor cables
  • Verification of proper system operation where no fault is found
  • Interconnection to associated customer equipment
  • Receipt and storage of spare equipment
  • Completion and retention of required records and reports
  • Return of malfunctioning units to designated repair facilities
  • We offer a range of onsite maintenance service options including: Next Business Day; Extended Next Day; Same Business Day; and Extended Same Business Day.
MANAGED NETWORK OPERATION CENTER

SLITPRO provides customer service and support to a diverse customer base in-cluding enterprise, business and government organizations. Our customer service and support operation, known as the Network Management Center (NMC) and Network Operation Center (NOC), is located Cloud (Australia, US, UK datacenters) and provides a wide range of helpdesk support functions including:

  • Proactive site level monitoring and alert/notification
  • Problem management and trouble resolution
  • Technical support to installers
  • Technical support to onsite maintenance
  • Site repair confirmation and technical support to end users
  • Support via telephone, email and/or Internet relay chat (IRC)
  • Billing and account management